Healthy Habits is committed to our uncompromising quality and customer satisfaction. Depending on the product and services, refunds and returns may vary. All H2 BodyPrint products are backed by our 100% Satisfaction Guarantee. If after 30 days, you aren’t satisfied with your H2 BodyPrint products please call 1-208-887-4872 or email us and we’ll provide instruction on what to do next.

Return and refund policies for H2 BodyPrint Products

For any H2 BodyPrint product that you are not satisfied with, please email and you’ll receive instruction on how to get a refund.

Refunds will be credited back to the credit card used for purchase. You’ll need your order number which is available on your Purchase Confirmation email.

If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible. We’ll provide instruction on how to send the product back and provide a refund of your shipping costs.

Before returning any H2 BodyPrint products, please contact us within 30 days of purchase for Preauthorization. You can reach us at 208-887-4872 or by email at Products will not be approved for return after 30 days. H2 Product(s) must be returned within 14 days after the Return Authorization was created. If the product(s) are not returned within the allotted time, your RA file will be closed. Please send Preauthorized products to: H2 BodyPrint, Attn: Shipping, 14 S Baltic Place, Meridian, ID 83642.

If an item is being returned for an exchange, there will be an additional shipping charge.

Damage Claims or Shipment Errors: Please inspect your order upon arrival and call or email our Customer Service Department at within 10 business days to report any breakage, defective or incorrect items, or shortages. We will correct the problem as quickly as possible.

Return and Refund Policy on Telehealth and Virtual Consultation Services

Due to the personalized nature of our telehealth and virtual consultation services and products offered, we cannot accept returns or refunds. There are no exceptions to this policy.

Telehealth and virtual consultation products and services offered are non-refundable.

Return Policy on Genetic Testing Kits

Except as detailed below or as required by applicable law, the genetic testing kits are non-refundable and there are no refunds or credits for partially used kits and/or testing services.

Requesting a Refund for an Unused Genetic Test Kit

To request a refund for an unused genetic test kit, you must notify us within thirty (30) days from date of purchase and confirm that you have not yet shipped your saliva sample to the laboratory. Please email to receive a return authorization. Further, we must receive your unused genetic test kit within fourteen (14) days of your return authorization issuance for a refund. At the time your refund is requested and we are able to confirm that your sample has not already began to be processed by the laboratory, we will initiate a refund, which may take up to 10 days. If your sample has already been sent to the laboratory for processing, no refund will be issued. See the “Returning Unused Genetic Test Kits” section for more information. 

Returning an Unused Genetic Test Kit

Please email to receive return authorization. Customer must pay shipping cost to return the genetic test kit along with a 20% restocking fee. The restocking fee will be deducted from the refunded amount.

Please do not refuse the package or return it back to sender as this will not route your collection kit to the proper location and your refund may not be processed.

Once the unused genetic test kit is received, a refund minus any shipping and 20% restocking fee will be issued.

Refund Policy on other In-Clinic Services

Any unused in-clinic service(s) are eligible for a refund. Please contact our office at